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  • ivanildotrindade 12:16 am on May 20, 2012 Permalink | Reply
    Tags: addicted to cigarette, addicted to coffee, cigarette addict, coffee addict, coffee cup, creative thief   

    Addicted to Coffee or Cigarettes? 

    Ah the weekend. Time for some coffee at Starbucks. And time for some diversion. I read this week (in Portuguese) that two guys walked into a store in Manchester, England, and robbed it at coffee point. You heard it right: not gun point or knife point but coffee point.

    The cameras don’t lie. The only weapon used during the robbery was a cup of coffee! I’m assuming the guy got the coffee at the store, but there was no word on whether it was cold, hot, decaf or robust. The guy simply told the clerk, “Do everything I say. If you make a move, I will decaffeinate you!” No, he didn’t say that, but he did threaten to kill the guy if he didn’t cooperate. And he may have said something about how bad the coffee tasted…

    Now, I don’t agree with robbing, but if you are going to do it anyway, I have to say that is the way to go. Yes, creative, non-violent, caffeinated thieves are in short supply. Imagine if this caught on. “Open the safe or I will spray Birthday cake on you!” “Give me the money, I got green tea!”

    But as impressed as I am with the plan, I am disappointed at the object of their covetousness. Not money, not gold, not even lottery tickets. Instead, the thieves made out with cigarettes! How disappointing. I mean, I can understand if they walked into the store, used a pack of cigarette as a weapon, and robbed all the coffee available. But use coffee to rob cigarettes? Come on!

    I don’t know if there is a moral to the story, but if I had to choose between a thief addicted to coffee or one addicted to cigarettes, I think I would definitely go with the bean, not the nicotine.

    Have a nice weekend!

    Ivanildo C. Trindade

  • ivanildotrindade 8:07 pm on December 30, 2011 Permalink | Reply
    Tags: addicted to coffee, addicted to winter, cup of coffee, flies, make up air, , tall mocha   

    Dear Starbucks 

    Dear Starbucks,

    I am sitting at your store in Wooster, Ohio. Just so you know: I am a regular customer, so much so that when I come in the baristas normally ask me whether I am going to have my “usual.” Tall, non-fat, no whip, 180 degrees mocha. That’s my drink of choice. I am easy to please…

    I am sitting at my usual corner, sipping my coffee before I head to work, watching as a friend of mine, an engineer with many years of experience, keeps checking your front door and trying to close it. It is December in Ohio and though the temperatures have been unusually warm, it is still cold and it will not get better until sometime in April, or later…

    I have noticed for a while now that your front door keeps staying open, a crack, a gap, enough to get enough cold air into my hot cup and my cold bones. I have talked to several people here about this, including one of your managers. They tell me that they have tried to address this problem with the landlord. It looks like it is something related to the heater and ventilation system. If they crank the heater, they say, the door stays shut, but then everybody is sweating inside the store. If they keep the temperature right, the door refuses to be shut.

    I am writing to you because I simply refuse to believe that a corporation as big as Starbucks cannot take care of a problem that on the surface seems so easy to solve. I just can’t believe that this is going to go on for the rest of the winter. I am watching my friend and his wife sitting by the door and they seem to be ready to leave. How many other people will leave and not come back or drink inside their car where at least they can control the temperature?

    “Make up air.” That is the name of the problem you’re having, I found out. I mean, it is not even a real problem, it is a make up one. Make up a solution for it!

    But again, maybe not. I remember when you first came to Wooster. There was a typo on all your receipts. You spelled our town’s name “Wooser.” I was so appalled. If for no other reason, simply because it made it sound like “looser.” I kept mentioning it to the manager and anybody who would listen and it took you over a year to correct it.

    I think you have a great store. The employees are cordial, they are efficient and fast without compromising the quality of the product they serve. The sense of team building is obvious in this place. But I can’t stand the cold here, so I must leave.

    But don’t worry: I will be back. Your coffee is addictive. And maybe that’s what you are counting on with all your other customers — they will keep coming back just because you are Starbucks. Maybe they will, especially here since you are pretty much the only game in town. But is that all you want, that they should come back?

    Or maybe they will wait until summer, when the door will no longer be fighting make up air. That problem out of the way, they will only have to worry about all the flies that invade your store during the warmer months of the year. But I am not worried this time around: I got an electric swatter from Thailand and I can’t wait to start using it.

    Oh yes, if it is of any consolation to you, my friends haven’t left yet. They may be addicted too — at least to cold weather!

    See you at the drive through!

    Ivanildo C. Trindade

    • Renee Shilling 8:45 pm on December 30, 2011 Permalink | Reply

      That is so funny! I was in there on Wednesday and my toes became numb! They began to thaw as I walked to my car in 20• temperature.

      • ivanildotrindade 9:01 pm on December 30, 2011 Permalink | Reply

        funny, renee. i knew i should have asked a space heater 4 christmas, instead, only got gloves…

    • Harold & Sylvia Stoltzfus 11:21 pm on December 30, 2011 Permalink | Reply

      Professor Ivanildo:
      There is a plethargy of caring for the customer in America. The responsibility for the “Make up air” lies not only at the feet of both the powerful Starbucks company, but also at the feet of the Landlord. Both the Landlord needs happy customers, as well as Starbucks.The sum is this: both need “rectum rockets” to get them to be responsible individuals serving their customers well and with pride.

      Is a regular occurance to find good service in America and it is often some little factor that irritates customers, like a squeaky door at the Wachovia bank or burned out light bulbs in public buildings.. By the way, I have chosen to lease properties thoughout my lifetime. It has amounted to thousands of dollars each year and have yet to receive a Christmas gift! A renter is a customer and holds the care of their property in their hands!
      Nonetheless, I hope Mr. Trindade is able to get a prompt response to getting that door closed!

    • ivanildotrindade 11:54 pm on December 30, 2011 Permalink | Reply

      i like your response, harold. it has the marks of someone who feels my pain. there are good and bad renters, good and bad landlords; and there are customers like me, who vent on the internet about trivialities. no one can cry alone anymore. happy new year!

    • ivanildotrindade 12:25 pm on January 1, 2012 Permalink | Reply

      Jim Hocking commented via e-mail: Nice….you would be surprised about the “quality” of all the parts of what it takes to run a business.

      “Ivanildo…I can tell you that it has become a passion of mine to do the work with integrity but you have no idea what that entails in my work in the heart of Africa.

      However, back to your story, I love what you note and I want to congratulate you on stories well done and you are just so consistent! Thanks for what you do. I would love to be able to do that but I really feel that God has called me to concentrate on some other things that I must keep my nose to the grind stone on.

      Thanks for your blog and I trust that this new year brings you great joy as you serve our God in WoosTer.


      • ivanildotrindade 12:29 pm on January 1, 2012 Permalink | Reply

        jim. loved the way you spelled “WoosterTer.” should start spelling it that way. i can only imagine how “creative” you have to be in certain parts of the world to run a business or a ministry. yes, God has called you to other endeavors, but i am sure one day you will be able to carve out some time to write too. it will be beneficial to your supporters. in order to write, you have to rebel against what your schedule imposes on you. it is never easy and it never seems to matter, until you get a compliment such as yours, which means a lot to me. happy new year!

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